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Job Details

Deli Night Lead

Company name
Skogen's/Festival Foods

Location
Green Bay, WI

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Job Summary
Job Title:                                 Deli Night Lead
FSLA Status:                            Hourly
Immediate Supervisor:         Deli Manager
 
Responsible for working closely with all deli associates in an effort to ensure all company policies and procedures are being followed, department goals are being obtained, and associates' needs are being met. Contributes to store sales and profitability by effectively managing all aspects of deli department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES

Works closely with the Assistant Deli Managers to learn all tasks and be able to perform all duties in the absence of the Assistant Deli Manager.
Leads, coaches, teaches, and reinforces Festival culture, guest service, and performance expectations to all deli associates
Trains new deli associates
Helps Deli Assistant Manager write and conduct performance reviews of deli associates
Documents violations of company policies/procedures by deli associates and conducts appropriate corrective action
Answers questions and provides guidance to all deli department associates
Provides excellent services to all guests
Assists guests with finding items they are looking for on or off the sales floor
Takes orders and other special requests
Answers the telephone and assists guests using proper phone etiquette
Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
If special orders are taken at night for early in the morning, the night supervisor needs to make these or start them if needed
Watches over the service case as well as the self service cases
Keeps an eye on both cases, determining quality control by filling those items seeming low
Checks, straightens and fills self service cases every hour
Fill and stir all salads and wipe any spills
Check over hot bar and salad bar every half hour after the manager leaves to ensure standards are met including staying open until required
Turn and fill all meats
Face and fill everything as needed
Assists all department associates with daily responsibilities while leading by example
Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
Required to maintain food safety logs
Ensures all quality standards are being met, including quantity expectations at 100% at 10 am and 5 pm To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

High school education or equivalent combination of education and experience
Understands being in a leadership role and how to motivate a team of individuals
Ability to deal tactfully and effectively with guests and all personnel
Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
Complete understanding of all safety requirements and company safety policies
Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, and baler
Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Stand in place for a long period of time, bend, stoop, and kneel regularly
Full range of upper body motion
Lifting up to 50 pounds on an occasional basis
May be exposed to extreme temperatures

WORK SCHEDULE

The Deli Night Lead is a full time hourly position 

Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our Boomerang Principle--empowering our associates to make decisions and take actions that will Bring the Customer Back. We are proud to be a family and employee-owned company.
 

Company info

Skogen's/Festival Foods
Website : http://www.festfoods.com

Company Profile
With only $500 of borrowed money and a lot of enthusiasm, Paul and Jane Skogen opened a 3,000 square foot store that was attached to their house in Onalaska, Wisconsin in 1946. Today, the family- and employee-owned company operates more than 20 full-service, state-of-the art supermarkets and employs more than 5,000 full and part-time associates. At Festival Foods, our customers are our guests. And although our story started years ago, we still operate with the same servant leadership philosophy and the same care for our guests as we did when there was just one store. With family at our core, our goal is to give each and every guest the personal attention and support we would expect for our own families. We go above and beyond to ensure our products and services meet our guests' high expectations. It all boils down to the "Boomerang Principle." Every business decision we make is based on the question, "Will it bring the guest back?"Yes, our job is to bring you quality products and an exceptional experience. But, we also strive to provide value and enrich the lives of our guests and neighbors above and beyond just groceries. When you step foot in your neighborhood Festival Foods, you'll be quick to note a few smiling faces or a genuine 'hello.' Just like our guests, Festival Foods' associates are not only experts, they're family. You'll often find them out and about in the community with events like the Festival Foods Turkey Trot and community fireworks. In our stores, they're around to help with product suggestions and insights and, of course, offer a helpful smile when you walk through the aisles of our stores. We select each associate based on his or her passion, knowledge and service to our guests.

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