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Job Details

Specialist Fraud Operations - Military veterans preferred

Company name
T-Mobile USA, Inc.,(metropcs)

Location
Bellevue, WA

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Profile

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comThe Fraud Specialist performs a detailed account analysis using weighted profiling and investigative data from multiple sources including the Fraud Management System (FMS), consumer credit analysis, third party and government resources, specific reports, etc. Interprets, organizes and compiles said data utilizing investigative and analytical techniques to ascertain account status and pursues investigation closure according to findings.\u00a0 The employee may be responsible for all non-automated adjustment processes including: Add-on fraud, unauthorized handsets as well as sending and receiving all departmental requested letter correspondences to/from victims of fraud.This is an hourly position. The shift for this role is 10:00am 6:00pm.\u00a0
Prior experience in fraud Investigation or closely related field preferred
12 months prior experience in the wireless industry
Proficiency in PC utilization in Microsoft Office programs including Word, Excel, Access and PowerPoint
Analytical and multi-tasking skills.
Excellent communication both written and verbal and interpersonal skills.
Ability to operate in a high stress, accelerated pace environment while maintaining ability to shift priorities, as needed, in response to business demands.
High School Diploma/GED required
AA Degree in Business Management, Criminal Justice, Finance or related discipline preferred

Perform account investigations and analysis and effectively analyze, compile, organize and interpret data from inbound cases.
Responsible to handle inbound calls from customers regarding all aspects of fraud and ID theft and provide accurate and professional advice and assistance to victims of identity theft regarding future protection on personal credit, pursing law enforcement intervention and any applicable third party and Federal agencies of use to victims of Identity theft.
Perform link analysis on confirmed fraud incidents in efforts to identify additional fraud risks on the network.
Actively evaluate policy and processes and recommend policy and efficiency improvements.
Also responsible for other Duties/Projects as assigned by business management as needed.
We Take Equal Opportunity Seriously - By Choice.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Company info

T-Mobile USA, Inc.,(metropcs)
Website : http://www.metropcs.com

Company Profile
We announced that MetroPCS and T-Mobile have officially joined forces. We believe things are only going to get better for you as we aim to provide you with more phone choices, more value and more coverage and resources now that we have combined MetroPCS and T-Mobile.

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