Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Job Summary: The hourly supervisor oversees the operations of their location to ensure all food is prepared and served according to health and safety regulations; facility is clean; employees are properly trained; and, customers are satisfied with their service. The supervisor assists in managing the staff and plays a large role in the ability to maintain positive employee relations and a positive team environment.
Essential Tasks and Responsibilities:
Responsible for opening and closing the building according to expectations of the management team
Oversee the sanitation of work stations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensils
Ensure all staff on duty are properly trained and adhere to cash handling standards
Responsible for making sure the staff uses correct portions when preparing and serving items
Follow and direct others in the standards for product merchandising, line display, stocking, storing of products and distribution of marketing material
Ensure the staff appropriately logs and disposes of waste, follow 5P process including recipe standards
Responsible for cash handling, safe verification and daily deposits
Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
Knowledge of Labor Scheduling Report, Labor Scheduling Tool, and Labor Tracking Tool
Delegates tasks to employees as necessary
Assist managers with employee discipline sessions, attendance logs, and maintains up-to-date contact information
Monitor theft in the location and report incidents to managers
Ensure uniform compliance of the staff members
Maintain a safe work environment by enforcing all safety standards
Understand the proper use of and storage of chemicals used in the location. Be familiar with the chemical SDS book and its contents
Daily use of the correct PPE for the task assigned
Report all injuries immediately to your manager and/or supervisor
Knowledge of QA Audit
Additional Job Functions:
Cross-train at other positions in the location
Work at other stations and in other departments as necessary
Completion of any task requested by a supervisor or member of the ARAMARK management team.
Supervisory Responsibilities: Oversees and directs staff to ensure timely and effective service of customers.
Front-of-house and/or back-of-house
Occasionally inside kitchen area and or dish room; including interaction with heated equipment, steam, loud noises, chemical products, and other at risk conditions.
Credit Card Machine
All Kitchen Equipment
Little or No Travel (>10%)
LIGHT: Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds.
Keying / Fingering: Constant
1 year of supervisory experience
Must be able to effectively communicate and understand directions
Must be able to understand safety rules, ARAMARK Alcohol Regulations, operating and maintenance instructions and procedures
Must be willing to perform a variety of tasks as assigned
Excellent customer service and a positive attitude
Strong leadership skills
Must be able to work in a team environment
Time management, organization, and multi-tasking skills
Basic computer skills and ability to quickly learn new technology systems
Ability to manage people and have accountability for company assets
Successful completion of the Aramark Hourly Food Handlers training within the first 30 days of employment
Must be willing to follow all Aramark Safety Standards
Experience in food service industry
Courtesy and tact in dealing with guests, co-workers, as well as others in the college community
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran
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