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Job Details

Hourly Supervisor at C.S. Mott Childrens Hospital

Company name
Microsoft Corporation

Ann Arbor, MI

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Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at at or connect with us on Facebook at and Twitter at .

Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.


Position Summary: Lead – Food Service Workers oversee operations; supporting and training. The Food Service Workers. They ensure all preparations have been completed in advance for the day, assist with scheduling work assignments, and ensure all Food Service Workers are on task for delivering superior customer service. Lead – Food Service Workers are expected to serve as an example for the Food Service Workers to aspire to; continually going above and beyond, delivering exemplary customer service and successfully resolving any guest situations that may arise. Furthermore, they must be able to maintain a professional and enthusiastic atmosphere in the absence of management. This position also requires the ability to effectively communicate with employees, guests and vendors in a positive and supportive manner; diplomatically handling guest complaints.

Essential Functions:

Perform all food service worker duties

Oversee operations to ensure everything runs smoothly

Support the Food Service Workers – ensure all opening and closing tasks are completed

Audit working banks to ensure accuracy and accountability

Ensure Food Service Workers remain active during down time by prepping, stocking, cleaning and completing other relevant projects

Take charge when unforeseen complications arise and maintain a positive attitude during stressful situations

Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner

Ensure proper handling of all food products and equipment is maintained, to ensure food safety and kitchen standards are adhered to at all times

Ensure cleanliness and high sanitation standards are maintained at all times

Organize and maintain stock rooms and walk-in refrigerators

Train food service workers on all aspects of the role including cooking, cash–handling skills, OSHA safety standards, and guest service skills

Assist Restaurant Manager with food and beverage cost control in relation to established budgets

May be required to order and receive food product from vendors – check in by item on invoice and input in receiving log

May be required to assist with scheduling to ensure snack bars are adequately staffed at all times and that labor budgets are adhered to

May be required to complete reports – such as Cost of Sales analysis and monthly operating reports

Assist in conducting food and beverage inventories – note any out of stock items or possible shortages

Must be flexible – willing to work a rotational schedule with rotational days off that may include weekends and holidays

Must be well groomed and maintain a high level of professionalism at all times

Share innovative ideas to improve efficiency and operations

Know and comply with all company policies and procedures regarding safety, security, emergencies and energy

Report to work on time and in complete uniform

Other duties as assigned

Status and Scope:

The Lead – Food Service Worker must be able to support and oversee Food Service Workers to ensure the highest levels of customer service are adhered to; ensuring the snack bar operates as smoothly and efficiently as possible

The Lead – Food Service Worker should demonstrate strong time-management, communication (oral & written) and organization skills. They should be confident, courteous and positive and able to multi-task and thrive under pressure



Must meet state age requirements to serve alcohol

Must have a valid TIPs card to serve alcohol

Must complete Serve Safe Food Handlers certification

Must be fluent in the English language both spoken and written – able to read & interpret documents such as safety rules, Aramark Alcohol Regulations, operating and maintenance instructions and procedure manuals

Basic mathematical skills are required – must be able to add, subtract, multiply and divide

Previous customer service, food serving, food preparation, cooking experience and experience in a lead role is preferred

Equipment Used:

Oven, Blender, Grill, Microwave, Calculator, Cutlery, Espresso Machine, Cash Register

Travel Requirements: Little or No Travel (>10%)

Lifting Requirements:

LIGHT - Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Company info

Microsoft Corporation
Website :

Company Profile
Microsoft Corporation develops, licenses, and supports software, services, and hardware devices. Its Windows division offers Windows operating system; Windows Services suite of applications and Web services, including and SkyDrive; Surface RT and Pro devices; and PC accessories. The company’s Server and Tools division provides server software, cloud-based services, and solutions; and training and certification to developers and information technology professionals, as well as builds standalone and software development lifecycle tools for software architects, developers, testers, and project managers. Its products include Windows Server operating systems, Windows Azure, Microsoft SQL Server, Windows Intune, Windows Embedded, Visual Studio, System Center products, Microsoft consulting services, and Premier product support services. The company’s Online Services division offers online information and content, including Bing, Bing Ads, and MSN. Its Microsoft Business division provides software and online services, such as Microsoft Office system consisting of Microsoft Office, SharePoint, Exchange, Lync, Yammer, and Microsoft Office project and office Visio; and Microsoft Dynamics business solutions, including Microsoft Dynamics ERP and Dynamics CRM, as well as Microsoft Office Web Apps and Microsoft Office 365, which are online service offerings. The company’s Entertainment and Devices division offers products and services designed to entertain and connect people. Its products include Xbox entertainment platform, including Xbox 360 gaming and entertainment console, Kinect for Xbox 360, Xbox 360 video games, and Xbox 360 accessories; Xbox LIVE; Skype; and Windows Phone. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online. It has a strategic partnership with DocuSign, Inc. and Ooyala. Microsoft Corporation was founded in 1975 and is headquartered in Redmond, Washington.

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