Customer Service Associate

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Customer Service Associate
JOB SUMMARY:
The Customer Service Associate is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.



This is an hourly position, on site (not remote). Pay starts at $17.00 to $19.00 per hour - commensurate with experience. Full benefit package available.



ESSENTIAL FUNCTIONS:
Answer incoming calls and provide excellent customer service to all callers

Monitor and respond to customer inquiries received through email

Make outgoing calls to follow-up on shipment status, resolve issues and update customers

Track, trace, enter and update shipments

Assist and support ALC stations and cartage agents

Master outside customer applications

Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention

Perform other duties as assigned
SKILLS/COMPETENCIES:
Excellent oral and written communication and problem-solving skills

Technological aptitude using the internet and on-line tools

Ability to multitask

Excellent organizational skills with emphasis on detail
EDUCATION:
High School or better
EXPERIENCE:
Must have 1 year customer service experience
PHYSICAL REQUIREMENTS:
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. Position may require working remotely at times.



WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. For the NET, exposed to ambient weather conditions.



Successful applicants must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required prior to first day of employment
Please **** extensions 808/809 or Apply Online Below
Successful applicants must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required prior to first day of employment.

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